Tuesday 19th November 2019

Nepal Introduces ‘Call Center’ for Migrants’ Concerns

The concerns can be reported on toll-free number ‘1141’ or 16600150005 or on mobile number 9771597008
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Nepal Introduces ‘Call Center’ for Migrants’ Concerns

In a move addressing migrant labor concerns, the Government of Nepal has come up with a new initiative that would listen to migrants’ concerns, both at home and from abroad.

The Ministry of Labor Employment and Social Security has officially launched a call center facility on April 01, 2019!

The new facility allows migrants (at home and abroad) to express their difficulties, seek legal assistance and also lodge complaints on any kind of misconduct such as exploitation, frauds, etc.

Migrants can share their concerns through phone, email or social media applications such as Viber, WhatsApp and IMO, among others.

Viber, WhatsApp and IMO

All complaints received at the call center will be forwarded to concerned authorities for further procedures.

The concerns can be reported on toll-free number ‘1141’ or 16600150005 or on mobile number 9771597008.

Earlier in 2017, the then Labor Minister Farmullah Mansoor had also launched a similar help desk system to assist Nepali migrants.

The new system in place aims to address migrant workers’ concerns that resulted out of poor inspection and monitoring mechanism by the related agencies.

In 2018, around 2,129 migrants had officially registered complaints against fraudulent acts by manpower agencies and agents, who had reportedly demanded more than NPR 1.5 billion in refund.

More such have gone unreported and unaddressed adding to Nepali migrants’ concerns. Hope the new call center facility will address the growing menace.

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